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Electrical Field based Engineer

  • Location: Nottingham
  • Salary: Up to £34000 per annum + Overtime at increased Rate+Bonus per year
  • Job Type:Permanent

Posted 9 days ago

Field Service Engineer-Electrical bias


Working with an engineering business whp we design and manufacture
machines and develop inhouse software solutions targeted at the metal cutting industry. offering a range of plasma, oxyfuel and laser cutting machines.

Duties

  • Installing and commissioning, servicing and repairing CNC plasma, oxyfuel and laser cutting machines and filters
  • Providing high quality machine training to customers
  • Rigorous fault finding, using first principles, hereby avoiding repeat visits
  • You're actively driving knowledge sharing to improve the overall Esprit service team
  • You're responsible for selling spare parts during machine services and you'll need to
  • be able to explain why a certain spare part is needed
  • Recommending and promoting service contracts; ability to explain to a customer what the benefits are, and communicating back to the office about the outcome of the conversations
  • Delivering against key support performance metrics such as quality and customer
  • satisfaction

What you'll need

  • Ability to work from first principles
  • A passion for delivering first-class customer experience; you go the extra mile to get customers up and running again
  • A minimum of 3 years of experience in installing and servicing industrial machines
  • You are electrically/control systems biased (60%) vs mechanical (40%), i.e. ability to read electrical schematics and mechanical drawings
  • Excellent written and spoken communication skills; PC literate, comfortable working with MS Office suite
  • Hyper-organized and strong attention to detail
  • Willingness to travel extensively; mainly all over the South of UK, but also to Republic of Ireland, Scotland, England, France
  • You've got a growth mentality - eager to learn, ready to throw yourself on new things Honest and Punctual
  • Full, Clean Driving Licence