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Field Service Engineer

  • Location: Derbyshire
  • Salary: £26000 - £38000 per annum + Overtime and call out at increased Rate per year
  • Job Type:Permanent

Posted 26 days ago

  • Sector: General Engineering & Manufacturing
  • Contact: Luke Dugdale
  • Contact Email:
  • Start Date: Asap
  • Expiry Date: 24 October 2021
  • Job Ref: BBBH284_1632481197

40 hours per week - core working hours Mon-Fri 0830 - 1700

You will be part of a 24 hour on-call rota with other technicians, typically you will be on call 1 week in 3

The Purpose of the Role
The field service engineer will provide excellent customer service and professional on-site hydraulic engineering and hose replacement service to customers working with a range of machinery across a number of industries. There is an expectation to maintain relationships with existing customers and to promote the business,new customers within the area and in so doing put your stamp on development in the branch's catchment area.

The Main Duties and Responsibilities of the Role

  • Providing first class on-site service by quickly identifying problems with hoses and fittings and choosing and implementing a high quality, effective solution.
  • Interact with customers professionally at all times, including out of hours as part of the on-call rota
  • Developing the mobile business to exceed the targeted turnover and margin for the designated area
  • Maintaining all stock contained on the service vehicle
  • Working safely whilst on site
  • Adhering to all prevailing Health and Safety rules and regulations on site
  • Undertaking risk assessments using the supplied risk assessment form before commencing work
  • Working within set policies on Health & Safety and Lone Working
  • Using mandatory Personal Protective Equipment where applicable
  • Ensuring that the service vehicle is maintained to a high standard of cleanliness and road worthiness
  • Be an ambassador for the brand at all times, including maintaining a high level of personal cleanliness, professionalism and respect

The Person

  • Previous experience as a hydraulic/mechanical engineer or plant, HGV or agricultural fitter
  • Qualifications in mechanical/hydraulic engineering or a time served apprenticeship advantageous but not essential as training will be provided
  • Able to identify, fit and assemble a range of hoses and fittings for plant and equipment used in a range of industries including agriculture, transport, distribution, construction and manufacturing
  • Excellent attention to detail and ideally familiar with quality management procedures and highest safety standards
  • Physically fit and able and willing to work in confined spaces and in conditions which by the nature of the work are often dirty and wet
  • Good manual dexterity and accuracy in the use of hand tools and machinery
  • Basic IT skills including use of MS Outlook
  • Good confidence and interpersonal skills to build relationships with existing customers
  • Flexible and reliable - able to work unsocial hours on call as part of a team on rota
  • Full UK driving licence (or equivalent) with no more than 6 points
  • Eligible to work in UK

The Benefits

  • Salary - have the opportunity to earn in excess of £38,000 per annum, comprising a basic starting salary in the region of £26 000 depending on experience , together with generous commission and payments for standby and on-call work
  • Branch bonus scheme - share in the success with others in the team at your branch
  • Company vehicle available for reasonable private use
  • NEST pension scheme - including life assurance of 3x salary for members
  • Holiday totalling 31 days incl bank holidays
  • Training - throughout your time with us and opportunities to develop yourself
  • Company sick pay scheme - after 12 months service
  • Employee Assistance programme Having someone independently outside of work to talk to can sometimes get us back on the road quickly - so we provide our team with free confidential information and counselling on a range of challenges life throws at us - from health and childcare issues to relationships and bereavement.
  • Other perks - we also offer a number of other perks from time to time such as discounts through Perkbox and the Veterans Club and long service awards.