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Service Manager

  • Location: Wakefield
  • Salary: £43000.00 - £46000 per annum + Car Allowance per year
  • Job Type:Permanent

Posted 22 days ago

  • Sector: General Engineering & Manufacturing
  • Contact: Luke Dugdale
  • Contact Email:
  • Start Date: Asap
  • Expiry Date: 10 December 2021
  • Job Ref: BBBH325_1636535835

Service Manager


Responsible to the Operations Director for the efficient management, control and development of the Service activities.


  • Responsibility for the technical management of the service department.
  • Managing and developing the service team and providing technical support, coaching, training and mentoring the service team as required.
  • Overall responsibility for the enquiry-quote-order life cycle for all service jobs.
  • Working directly with the Sales Team to improve sales and profitability.
  • Liaising with customers to ensure the correct technical solution is provided and customer's problems are resolved.
  • Researching market potential, identifying opportunities and developing both current and potentially new markets in line with the Company's growth strategy.
  • Identifying and building relationships with the decision makers across the customer base.
  • Increasing market penetration and widening the customer base to increase sales and protect margins.
  • Ensuring team members/service engineers portray a professional image in representation of the Company.
  • Playing a significant role in long-term business planning, including initiatives geared towards operational improvements.
  • Preparation and presentation of realistic sales forecasts/targets on an annual basis.
  • Ensuring that sales forecasts and targets are met by the service team in support of the group.
  • Liaising with other departments Service Manager to ensure optimal utilisation of the Group's service resources.
  • Reviewing customer supplied project specifications/drawings and using this information to prepare proposals, ensuring compliance with the customer's requirements.
  • Visiting customer sites to evaluate service requirements and gather all information required for the purpose of preparing proposals.
  • Supporting the sales team in the field with effective analysis of customer requirements and positioning of service solutions to meet those needs.
  • Ensuring effective communication with other departments within Group Rhodes to facilitate rapid resolution of issues raised by customers.
  • Engaging with the Design Office to provide feedback on maintainability, manufacturability and design for service.
  • Creating and maintaining Service Inspection Reports (if required, in customer specified format).
  • Conducting training sessions and providing "on-the-job" training to Service Engineers as required.
  • Actively supporting the company's Health & Safety, Quality and Environmental policies.
  • Maintaining a safe and efficient working environment for all staff.
  • Assisting in other areas and undertake additional duties as requested by the Operations Director.