Service Support Administrator

Posted 08 May 2025
Salary Up to £25000 per annum
LocationRotherham
Job type Permanent
Discipline General Engineering & Manufacturing
Reference56571_1746716311

Job description

Job Title: Support Service Administrator

Location: Rotherham

Salary: £25k

Permanent Position

Metalis are currently in partnership with a long-standing business based in Rotherham who are looking to hire a support services administrator. As a services administrator you will be responsible for managing the process of various service operations.

Duties and Responsibilities:

  • Invoice Preparation for repairs, maintenance contracts, contract renewals, and breakdown.

  • Your role is crucial in ensuring accurate and timely preparation of invoices and their submission to customer portals with all necessary supporting documentation.

  • Upload invoices and supporting evidence to customer portals.

  • Monitor portals for submission confirmations, corrections, or additional requests.

  • Gather and attach necessary supporting evidence, such as service reports, photographs, or Ensure compliance with applicable tax regulations and company standards.

  • Collaborate with internal teams (e.g., service, finance, and sales) to ensure invoicing accuracy and resolve discrepancies.

  • Update internal systems with accurate data related to service operations, contracts, and customer information.

  • Regularly review and audit system data to ensure consistency, accuracy, and compliance with company standards.

Person Specification:

  • Strong organizational skills and attention to detail.

  • Proficiency in invoicing software and customer portal systems.

  • Excellent communication skills for liaising with customers and internal teams.

  • Ability to meet deadlines in a fast-paced environment.

  • Problem-solving skills to address invoicing discrepancies or issues.

  • Experience in a similar invoicing or administrative role, preferably in the repairs or maintenance industries.

  • Familiarity with customer portals and electronic invoicing systems.

  • Strong proficiency in MS Office (especially Excel) and accounting software.

Shifts and Salary:

  • Days regular Monday-Friday

  • Permanent position

  • £25k per annum

If this role could be of interest, please apply now and one of our consultants will be in touch to discuss.